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Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
Top 10 Products in General Customer Service Training
- Give 'em the PICKLE! with Bob Farrell
- The Difficult Guest
- What Do You Say? Customer Service Training Toolkit
- We're on the Same Team Remember?
- THE POWER OF CUSTOMER SERVICE--Revised
- Johnny the Bagger: A True Story of Customer Service
- SO HELP ME--Customer Service Training for Employees and Supervisors
- The Guest 2E: Revised Edition - customer service training video
- I'll Be Back with Bob Farrell
- Mad About Customer Service
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DISCOUNTS
Many of our quality training programs qualify for a 10% government discount or up to a 20% education discount.
Contact us for more information to see if this particular program and your organization qualify for a discounted price.
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General Customer Service Training
We're all in the same business -- customer service. Whether we're talking on the phone, meeting customers face to face, or working behind the scenes, delivering adequate customer service is often a problem. Always remember if we don't provide excellent customer service, the competition might. Here is a collection of training programs to develop strong customer service programs, stategies and customer service representatives.
Available Products
- Re-imagine! Business Excellence in a Disruptive Age
- TOM PETERS HELPS YOU TURN WORK INTO AN ADVENTURE WITH THE NEW RE-IMAGINE! ...
- Give 'em the PICKLE! with Bob Farrell
- "The most impassioned customer service guru of his time"
Bob Farrell returns with his incomparable style, wit and customer service wisdom in Give 'em the Pickle!, a fun, motivating look at the most important thing we can do in business, take care ...
- MAKING CUSTOMERS HAPPY
- With Brian Tracy
Develop the ability to serve and satisfy your customers better than your competitors. ...
- The Bear Essentials of Business! with the Vermont Teddy Bear Company
- Paws and learn The Bear Essentials of Business!
It's Fun!
And it's for all levels of any company!
Travel to Shelburne, Vermont and take an inside look at what makes the Vermont Teddy Bear Company one of the nation's most famous and successful ...
- Exceeding Expectations!
- With
Harry Anderson on Customer Service
By now, we all know the basics of good customer service: welcome
the customer, use their name, etc. This, after all, is what the customer should
expect. But how do you go beyond the expected? ...
- KEEPING CUSTOMERS COMING BACK
- What would you say to "the purpose of running a business is to create and keep a customer and not profits?" ...
- Customer Service Skills Profile
- Make great service an everyday occurrence customers can count ...
- SO HELP ME--Customer Service Training for Employees and Supervisors
- If you own the problem, you own the customer. If you lose the problem, you lose the customer.
This new customer service training series offers an employee version and a supervisor ...
- The Guest 2E: Revised Edition - customer service training video
- This hilarious remake of the all-time bestseller brings a fresh and updated look to the classic training comedy, but the message remains the same: "Treat your customer like a Guest in your ...
- Learning Points: 100 Activities and Actions for Customer Service Excellence
- 100 fun and effective activities that teach your employees how to give customer-pleasing service in any ...