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Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
Top 10 Products in General Customer Service Training
- Give 'em the PICKLE! with Bob Farrell
- The Difficult Guest
- What Do You Say? Customer Service Training Toolkit
- We're on the Same Team Remember?
- THE POWER OF CUSTOMER SERVICE--Revised
- Johnny the Bagger: A True Story of Customer Service
- SO HELP ME--Customer Service Training for Employees and Supervisors
- The Guest 2E: Revised Edition - customer service training video
- I'll Be Back with Bob Farrell
- Mad About Customer Service
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Many of our quality training programs qualify for a 10% government discount or up to a 20% education discount.
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General Customer Service Training
We're all in the same business -- customer service. Whether we're talking on the phone, meeting customers face to face, or working behind the scenes, delivering adequate customer service is often a problem. Always remember if we don't provide excellent customer service, the competition might. Here is a collection of training programs to develop strong customer service programs, stategies and customer service representatives.
Available Products
- Mad About Customer Service
- With the right training, service professionals can turn a bad situation into an opportunity for increased customer ...
- The Customer Is Always Dwight
- Identify customer needs to achieve 100% quality.This program provides an introduction to process ...
- Five Values of Great Customer Service
- A values-based approach to serving diverse populations. Winner American Corporate Video & Cindy AwardsCustomer service interactions can be complex under the
best of conditions. Add issues of language, race, gender, religion, age or disability ...
- What Do You Say? Customer Service Training Toolkit
- When it comes to customer service challenges...the first few seconds and your first few words determine your success or ...
- Demanding Customers
- Customer Care Made Perfect
The objective of this training program is to give all types of customer facing staff the rules for achieving customer satisfaction-even when handling the most demanding ...
- 25 Reproducible Activities for Customer Service Excellence
- Make it easy for employees to provide great customer service with this collection of motivating and skill-building activities. Theres no need for a special training facility, no huge costs involved, and no prior training experience required.All you ...
- In An Instant® Business Training Library
- The In An Instant Business Training Library contains six individual courses that have been updated to include new post-tests and closed captioning. Plus, each course in the library comes with a videocassette, DVD, audio CD, book and copies of the ...
- Glad I Could Help: Real Customer Service Situations for Discussion
- Are your employees positive and helpful when dealing with the most commonyet challengingcustomer service situations? ...
- World-Class Quality: The Customer Will Decide
- Tom goes on location to visit midsize companies in Germany, where quality is an obsession, customers define the product, skilled workers create high value, and the commitment to global competitiveness keeps them on the leading edge. ...
- What's in It for Me? Customer Service Training Video
- "What's in It for Me?" is the most innovative customer service video training tool in years. It addresses the topic of customer service from a viewpoint that will truly motivate employeestheir own perspective! Employees actually learn to consider ...