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Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
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Lakewood, Washington 98499
Top 10 Products in General Customer Service Training
- Give 'em the PICKLE! with Bob Farrell
- The Difficult Guest
- What Do You Say? Customer Service Training Toolkit
- We're on the Same Team Remember?
- THE POWER OF CUSTOMER SERVICE--Revised
- Johnny the Bagger: A True Story of Customer Service
- SO HELP ME--Customer Service Training for Employees and Supervisors
- The Guest 2E: Revised Edition - customer service training video
- I'll Be Back with Bob Farrell
- Mad About Customer Service
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Many of our quality training programs qualify for a 10% government discount or up to a 20% education discount.
Contact us for more information to see if this particular program and your organization qualify for a discounted price.
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General Customer Service Training
We're all in the same business -- customer service. Whether we're talking on the phone, meeting customers face to face, or working behind the scenes, delivering adequate customer service is often a problem. Always remember if we don't provide excellent customer service, the competition might. Here is a collection of training programs to develop strong customer service programs, stategies and customer service representatives.
Available Products
- The Guest & The Difficult Guest Combo Packages
- The COMBO package is a special pricing discount offer available when you purchase The Guest and The Difficult Guest together. ...
- It's Show Time Everyday - with Stew Leonard
- Its Show Time Everyday is a fast-paced, fun 15 minute documentary film about culture, goals, excellence, energy, attitude, engaged employees, and customer service. The stars are employees and customers of Stew Leonards Dairy in Norwalk, CT. It ...
- Calming Upset Customers: 50-minute series book
- Every organization has its upset customers. Successful organizations know how to listen to their upset customers (or clients, guests, patients, passengers, members or students) and satisfy their concerns. This book outlines what works and ...
- 20 TRAINING WORKSHOPS FOR CUSTOMER SERVICE - Volumes 1 & 2
- Enhance customer service at all levels of your organization with these two volumes of 20 ready-to-use training workshops. Each workshop includes detailed trainer's notes, transparency masters, and participant handouts. All materials are fully ...
- It's a Wonderful Life: Leading Through Service
- Create A Wonderful Life At Work by Leading Through ...
- Calming Upset Customers: 50-minute series book
- Customers can make or break a business. Knowing how to resolve a conflict quickly and professionally can make a big difference in how employees perform their jobs and how customers feel about your ...
- 50 WAYS TO KEEP YOUR CUSTOMERS
- We have said it before and we will say it again: like it or not, customer service is the competitive battleground of the 1990's. Buying decisions in many cases will be made not only on the quality of the product but on the quality of the customer ...
- A Passion For Customers
- Tom Peters gets to the heart of the excellence message by taking you on location to five leading organizations that provide superior customer service. Viewers will be privy to the inner workings of these acclaimed customer-driven organizations as ...
- Service With Soul
- In this program, you will see five extraordinary organizations that define the cutting edge of customer service. Each of these organizations demonstrates what obsession with customers can do to foster success. ...
- But I Don't Have Customers
- This program teaches your employees the steps and techniques for defining their internal customers and how to serve them appropriately. ...
