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Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
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Lakewood, Washington 98499
Top 10 Products in General Customer Service Training
- Give 'em the PICKLE! with Bob Farrell
- The Difficult Guest
- What Do You Say? Customer Service Training Toolkit
- We're on the Same Team Remember?
- THE POWER OF CUSTOMER SERVICE--Revised
- Johnny the Bagger: A True Story of Customer Service
- SO HELP ME--Customer Service Training for Employees and Supervisors
- The Guest 2E: Revised Edition - customer service training video
- I'll Be Back with Bob Farrell
- Mad About Customer Service
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Many of our quality training programs qualify for a 10% government discount or up to a 20% education discount.
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General Customer Service Training
We're all in the same business -- customer service. Whether we're talking on the phone, meeting customers face to face, or working behind the scenes, delivering adequate customer service is often a problem. Always remember if we don't provide excellent customer service, the competition might. Here is a collection of training programs to develop strong customer service programs, stategies and customer service representatives.
Available Products
- Beyond Close to the Customer
- This program picks up where the videotape A Passion for Customers left off. ...
- The Demanding Customers - Customer Care Made Perfect
- To give all types of customer facing staff the rules for achieving customer satisfaction-even when handling the most demanding ...
- ADVENTURES IN SERVICE An Interactive Experience with Peter Glen
- WHAT'S IT ALL ABOUT Author and retail consultant Peter Glen will take you on an adventure where you'll learn the five steps to great sales and customer service skills. ...
- THE BASICS OF PROFITABLE CUSTOMER SERVICE
- "Customer service is the single most important factor in any business. It is absolutely crucial to a company's success," says noted lecturer and trainer Jeff Blackman in the video production "The Basics of Profitable Customer Service". ...
- In Concert
- WHAT'S IT ALL ABOUT
The conductor of a chamber symphony with only 30 musicians
is asked to perform a piece originally written to be played by
a full symphony of 90 ...
- CUSTOMER SERVICE BEST PRACTICES
- The definitive resource on delivering great customer service
This practical new resource book includes 38 carefully chosen articles, training tools, case studies and job aids that you can use to positively impact your customer service through ...
- Recession as Opportunity: Smart Moves for Tough Times
- Before a live audience, Tom urges companies to sustain their competitive advantage during recessionary times by redoubling quality efforts and promoting service excellence. ...
- CUSTOMER SERVICE COMPATIBLES
- An increased awareness of the need for better customer service is critical for the growth of any organization. Thats why we developed Customer Service Compatibles - T-Shirts, Hats and Mugs. ...
- THE CUSTOMER SERVICE CONNECTION
- Skills, Attitudes, and Policies that Win Customers
Successful companies put customers at the center of every decision and every transaction. Good customer service requires tact, consideration, and conflict management skills. ...
- Are You With Me? telephone customer service training
- Good telephone manners come from doing everything you can to make a personal connection with whomever is on the other end of the ...