ADVENTURES IN SERVICE An Interactive Experience with Peter Glen

WHAT'S IT ALL ABOUT
Author and retail consultant Peter Glen will take you on an adventure where you'll learn the five steps to great sales and customer service skills.

With his characteristic enthusiasm, humor, and stories, Peter shows you how to approach the customer, create and close the sale and follow-up. You'll be motivated to excellence and great service. A special module helps managers motivate employees while another module gives tips on dealing with angry customers. There's a lot of material here!

COMPLIMENTARY REVIEW

• "Adventures in Service should be a mandatory part of training provided to all customer service personnel of whatever position or level. And, reviews or revisits should be required at a minimum of every six months, or as needed, whichever occurs soonest." -- Training Media Review
• "We've all met sales people with bad attitudes, you know, the ones who pipe in with helpful comments like 'I just work here.' They could learn a thing or two from Adventures in Service, a whimsical customer service and sales training CD-ROM. Glen's daft delivery and colorful anecdotes about supercilious sales people and sales horror stories make the training sessions entertaining." -- PC World

MORE ON ADVENTURES IN SERVICE

The six exits are as follows:

1. Prepare: Learn about knowledge, pride, a positive attitude and the appropriate appearance.
2. Connect: Who is your customer? What do they want? How do you engage the customer?
3. Create: Learn the skills for creating the best service. Go beyond good to be the best in sales.
4. Close: Overcome your fears and make sales happen.
5. Follow: See how you can win customers for life by successful follow-up.
6. You: You have the job that allows you to be your best: Service. Learn to be your best.

The training administrator can collect great ideas from everyone through brainstorming questions that appear throughout. Boost your compan's service and sales by sharing successful strategies! Managers are provided with questions and instructions in addition to the basic training program. You'll learn how to inspire your people to excellence through rewards, recognition and discipline.

KEY LEARNING POINTS

• Develop great sales strategies and service techniques
• Understand angry customers
• Learn how to avoid bad service
• Acquire successful follow-up techniques
• Develop successful sales and service management practices

USES

• Sales Training
• Customer Service
• Motivation to Excellence