WINNING CUSTOMER LOYALTY - VOL I ...ELIMINATE CUSTOMER TURNOFFS

Key Features

26 minute VHS or DVD video

purchase includes video, audio CD and supporting book package.

Volume One: Winning Customer Loyalty...Eliminate Customer Turnoffs looks at what really alienates your customers.

What makes them want to stay away and not buy your product. Each time we experience poor service we are tempted to join the chorus of complainers. But a more fruitful use of such experiences is to learn from what others do poorly so that we can provide the best in service to our customers.

You'll learn to:

Know the difference between value turnoffs, systems turnoffs, and people turnoffs.

Assess how you are treating your customers.

Develop the "little" things to provide great customer service.

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