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The Richardson Co. Training Media
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
WINNING CUSTOMER LOYALTY - VOL II ...EXCEED CUSTOMER EXPECTATIONS
Video purchase includes audio CD and supporting book package.
Volume Two: Winning Customer Loyalty...Exceed Customer Epectations shows you how to really exceed the expectations of your customers and gain their loyalty.
It takes the ambiguity out of what it means to "give your customer more" when they really don't expect it. It shows you how to set yourself apart from your competitors.
You'll learn to:
Identify six different categories of customer expectations and how you can pleasantly surprise your customer.
Anticipate customer expectations.
Provide on-time service.
Understand the need for follow up and how to do it.
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Save over $50 when you buy both Volume 1, Eliminate Customer Turnoffs, and Volume 2, Exceed Customer Expectations, of the Winning Customer Loyalty series......
An increased awareness of the need for better customer service is critical for the growth of any organization. That’s why we developed Customer Service Compatibles - T-Shirts, Hats and Mugs......