TRAINING PRODUCTS FOR THE WORKPLACE - 1.800.488.0319
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Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
WINNING CUSTOMER LOYALTY - 2 Volume Set
Key Features
2 volume series on customer service available in VHS or DVD.
2 volume set (54 mins) in DVD format: includes DVD, audio CD, and guide package.
2 volume set (54 mins) in VHS format: includes VHS, audio CD, and a supporting book package.
Save over $50 when you buy both Volume 1, Eliminate Customer Turnoffs, and Volume 2, Exceed Customer Expectations, of the Winning Customer Loyalty series.
Volume 1: Winning Customer Loyalty...Eliminate Customer Turnoffs (26 mins)
This program looks at what really alienates your customers. It costs five times as much to get a new customer as it does to keep an existing one. In this program, Dr. Paul Timm shows you how to build the kind of loyalty that keeps customers coming back.
You'll learn to:
- Know the difference between value turnoffs, systems turnoffs, and people turnoffs
- Assess how you are treating your customers
- Develop the "little" things to provide great customer service
Volume 2: Exceed Customer Expectations (28 mins)
This program takes the ambiguity out of what it means to "give your customer more." Dr. Paul Timm shows you how to set yourself apart from your competitors.
You'll learn to:
- Identify six different categories of customer expectations and how you can pleasantly surprise your customer
- Provide E-Plus serivce (that little bit Extra)
- Anticipate customer expectations
- Provide on-time service
- Understand the need to follow up and how to do it
VHS videos available in NTSC and PAL formats.
The video "preview" clip shown near the top of this page is for Volume 1 of Winning Customer Loyalty. This preview video clip requires that Windows Media Player is installed on your computer. To add this media player product, download from Microsoft Windows Media Player.
To view a video preview clip of Volume II of Winning Customer Loyalty, click here: Win-Cust-Loyalty2-hq.wmv.
To request a longer online preview of this program, and other programs from this producer, visit this url:
http://jwavideostreaming.com/SendPreviewReg?Distributor=5289
The video online "previews" offered on this page require that Windows Media Player is installed on your computer. To add this media player product, download from
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