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The Richardson Co. Training Media
Phone: 1-800-488-0319
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Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
File 102: Creating World-Class Customer Service
Key Features
File 102 is available in VHS or DVD video; 18 minutes
WHAT'S IT ALL ABOUT
What do Southwest Airlines, Whole Foods Market and USAA Insurance have in common? They have all achieved world-class customer service. How have they done it? Front line employees, supervisors, mid-level and senior managers will tell you about the six core skills necessary for superior service.
Watch excellent service in action and learn skills for listening and responding to customers. This video can be a motivational supplement to your existing customer service training as it provides examples of the basic components and strategies for consistent, lasting service excellence.
Key Learning Points:
- Focus the Organization on the Customer
- Hire the right people
- Satisfying Employees Leads to Superior Service
- Create a Personal Connection
- Listen to the Customer
- Act on Feedback
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