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If Looks Could Kill: The Power of Behavior - REVISED
Author
Produced
- 2000
Key Features
28-minute DVD video or CDROM
This program is designed to ensure your customer-facing staff learn how their behaviour can be used to improve customers’ attitudes, and create new sales opportunities.
To view an online preview of this program, click here:
If Looks Could Kill online preview
How people behave when dealing with customers or colleagues can determine the success or failure of each interaction. In this spoof detective case, careless failure has created a victim. At the doctor’s, at the shoe shop, in the post office and at the station, a customer was driven to distraction by careless behaviour. A detective must piece together a customer’s movements to see how several suspects’ behaviour led to his demise.
Three key pieces of evidence result from his enquiries:
- Behaviour breeds behaviour
- Behaviour is a choice
- Behaviour can be used to help a transaction.
This light-hearted video raises some simple but key issues, and expresses them in a professional, down-to-earth manner. Any staff seeing this video will learn how to deal with customers by being professional and choosing their behaviour. Personal problems and prejudices should be hidden, and customers should be welcomed and put at their ease.
The benefits:
- Engaging, amusing and realistic scenarios
- Structured analysis of front-line behaviour
- Suitable across a range of industries for all levels of staff
- Written by behavioural expert Dr Peter Honey
The video "preview" clip shown on this page requires that Windows Media Player is installed on your computer. To add this media player product, go to Windows Media Player Download.
This production features Richard Griffiths and Tom Bell. Release date: 2000
This product is available for sale only within the United States of America.
Related Items
- Through the Customer's Eyes DVD
- The aim of this program:
To show sales staff what effect their behaviour can have on customers.
About the program:
If Looks Could Kill (original version) demonstrates how thoughtless behavior can create a dissatisfied customer......
- The Case of the Vanishing Customer: Coping with customer conflict
- The power of behavior, the theme of the video If Looks Could Kill, revisited in this new video with the emphasis on managing emotions....
