TRAINING PRODUCTS FOR THE WORKPLACE - 1.800.488.0319
Available Formats
Free Shipping
Free ground shipping on all previews sent to the United States and Canada. Free ground shipping on purchases of $395 or more to locations within the continental U.S.
The Richardson Co. Training Media
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
Quality Service - In the Public Sector
Key Features
24 minute VHS or DVD video
Training package purchase includes a Training Leader’s Guide.
Available in English, Spanish and Portuguese language versions. The DVD includes all 3 languages on one DVD.
Employees will see that excellent customer service in the public sector doesn’t have to be a dream.
The video "preview" clip shown on this page requires that Windows Media Player is installed on your computer. To add this media player product, download from Microsoft Windows Media Player.
Follow this imaginative video through various government settings where public employees are shown how to create satisfied customers at every encounter. Employees will see that excellent customer service in the public sector doesn’t have to be a dream!
Training Points:
- How to sift the focus to what can be done for the customer, not what can’t
- How to use facts to help customers let off steam
- How to ask questions and give undivided attention
