TRAINING PRODUCTS FOR THE WORKPLACE - 1.800.488.0319
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Free ground shipping on all previews sent to the United States and Canada. Free ground shipping on purchases of $395 or more to locations within the continental U.S.
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
The Secret: Customer Service Uncovered
Key Features
17 minute VHS or DVD video; the DVD is multilingual and includes the English version, the Spanish version, and the Portuguese version all on one DVD
Training package includes: Leader's guide and self-study book Customer Service Excellence
Program also available in a hospitality industry version (20 mins.).
Gain a new perspective on the fundamentals of great service. This video explores the unique challenge presented by customers who speak a different language, dress differently, or behave in a disturbing way.
The video "preview" clip shown on this page requires that Windows Media Player is installed on your computer. To add this media player product, download from Microsoft Windows Media Player.
This dramatic video guides the viewer through service challenges honestly and proactively. It also explores language barriers and other obstacles that can test the patience of your service personnel.
This video includes scenes from three different settings - technical support, banks and the retail environment.
Learning Points:
Click here to view the The Secret:Customer Serv. Uncovered Leaders Guide.
HOSPITALITY VERSION-The Secret: Customer Service Uncovered
This dramatic video guides the viewer through service challenges honestly and proactively. It also explores language barriers and other obstacles that can test the patience of your service personnel. Includes scenes from three different settings…technical support, banks and a retail environment.Key Training Points:
- How to be honest, tactful and empathetic
- How to build customer relationships
- How to prevent customers from walking away with a problem
- How to make even the most difficult customers feel welcomed and come back
- How to show employees that customer service really benefits them
The Secret: Customer Service Uncovered Hospitality Version is a 20 minute, Closed Captioned, video.
