TRAINING PRODUCTS FOR THE WORKPLACE - 1.800.488.0319
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Free ground shipping on all previews sent to the United States and Canada. Free ground shipping on purchases of $395 or more to locations within the continental U.S.
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
Customer Service:The Royal Treatment Trainer's Toolkits/video
Produced
- 1999
Key Features
19 minute DVD or VHS video
The toolkit contains the video (VHS or DVD) program, Customer Service: The Royal Treatment, 50 employee handbooks, an expanded leader’s guide, and a laminated poster.
Available in English, Spanish and Portuguese
The DVD version of this program is multilingual, and includes the English, Spanish and Portuguese versions.
Great service is alive and well. This Trainer’s Toolkit® covers the five rules of exceptional customer service and demonstrates to employees how easy it can be to make guests feel like royalty.
Customer Service:The Royal Treatment Trainer's Toolkits/video covers the following concepts:
- Pro-active customer service
- The secrets of "guest relations"
- Everyone is a "customer"
Added features and benefits of DVD training include:
- English and Spanish versions - many also include Portuguese
- A customizable PowerPointT presentation
- Informative training points and bonus material for refresher or training talks
- Video-enriched training organized by learning objectives that facilitates discussion
- A printable Leader's Guide
- Resourceful web links to organizations such as OSHA, FEMA, NSC and the CDC, where viewers can download and print information on regulatory standards
Customer Service: The Royal Treatment handbook
This handbook discusses the five rules of exceptional customer service that can make a difference in determining the success of your organization.
Customer Service: The Royal Treatment poster
Retain customer loyalty by treating them like royalty. This poster will serve as a daily reminder of the R.O.Y.A.L. treatment. 18" x 24" full-color.
Related Items
- Telephone Courtesy: The Royal Connection Trainer's Toolkit/video
- Customer loyalties can be crushed or created over the phone lines. This Trainer’s Toolkit® demonstrates courteous and effective telephone techniques to ensure that your customers keep calling back!...
