SMILE! It's about your attitude!

Produced

• Aug 2002

Key Features

12 minute video, 24 page facilitator's guide, reproducible participants sheets, 10 smile buttons

A new training program for customer service professionals.

Reggie Wilson drives a bus. It's a thankless job filled with stress, time pressures and difficult customers. So, why does he love it? And why would busy people actually wait for him to serve them? Because Reggie makes them smile!

Join Reggie on the #27 and watch as he transforms a dreary bus ride into an experience his customers look forward to. It's a ride you'll never forget!

SMILE! breaks new ground with its inside-out model. As Reggie says, "There are days I don't feel like smiling or putting up the smile sign, but I have to make a choice about where I want to be with my attitude." Living inside-out is about making choices.

Your people will learn how a positive attitude can be a primary factor in every customer service interaction--for the sake of the customer AND, most importantly, for their own quality of life.

Who will benefit from SMILE! ?

People and organizations who want to deliver great customer service--and have a great time doing it. It's a whole new way of looking at the customer service relationship.

Happy customers AND fulfilled customer service providers? A smile makes a big difference. Experience it!

SMILE!'s message is right on target and gets to the heart of what customer service is all about - attitude and caring about people. It is an excellent tool to launch a discussion about both customer service and attitude."
Daphne Wright
Director- Training and Education
Medical Center in Georgia