Cliff's Customer Service Adventure

Key Features

VHS Video and Leader's Guide

Click here to view the Leader's Guide

This fun, zany video -- designed for young trainees who are performing front-line customer service -- features Cliff, a hip "20-something" in search of excellent customer service. He is our guide in this adventure, as we "watch the master" and observe interactions between him and service providers in a variety of locations. With his humorous comments and funny antics, we get clueful in no time.

Cliff's route takes us through some pretty awful, but typical, customer service scenarios in a fast food restaurant, a bank, a computer store, a hotel reservation desk, a video store, and a department store. Throughout these scenarios, Cliff maintains his sense of humor while giving us tips to transform service into a more positive experience for the provider and the customer.

This film closes with Cliff and several other service providers demonstrating conscientious, problem-solving customer service skills. A review at the end of the video summarizes the learning points. As Cliff says, "making your corner of the world a friendlier place can be fun." When that happens, customers will want to come back again and again. This film features a fun cast, memorable scenes, lots of solid information, a variety of service locations, and is perfect for kids from 15 to 50. Young, front-line service providers learn to:

• Empathize with the customer
• Assess how their business environment influences the customer
• Identify the needs of the customer
• Use polite and friendly behavior when addressing customers
• Practice effective ways to solve customers' problems

The online video preview offered on this page requires that Windows Media Player is installed on your computer. To add this media player product, download from Microsoft Windows Media Player.

produced by CRM Learning