"Actions and Attitudes" Winning Repeat Business Through Great Service - Retail Industry

Key Features

available in VHS or DVD format

Today, more than ever, the biggest advantage one organization can have over another is its employees. This program offers participants an opportunity to develop and enhance their customer service techniques by examining many vignettes focusing on five specific "Actions and Attitudes."

With scenes set in a florist's shop, a hardware store, a men's clothier, a women's boutique, a shoe store, an electronics shop, and many more, we see demonstrations of:

Making your customers feel welcome

Asking and listening

Giving your undivided attention

Going the extra mile

Showing you appreciate your customers' business

Also included are interviews with retail associates, managers, and customers.

Audience: All new hires (part time through management). May also be used for all employees during store meetings focusing on customer service techniques.

When to Watch:
During new hire training process
During store meetings

Length: 18 minutes

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