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Service Heroes: Customer Service Turnaround - VIDEO
Author
Produced
Key Features
15 minute VHS or DVD video
This program offers real-life examples of service excellence. It was filmed at Baptist Health Care, a hospital which consistently leads a national customer satisfaction database. The lessons apply at all levels in any organization. Your audience will be watching the story of one of the greatest service turnarounds ever.
Service Heroes: Customer Service Turnaround - VIDEO
KEY LEARNING POINTS:
- Be ready for moments of truth
- Achieve through change
- Always think "customer"
- Find a way to make a difference
- Teamwork works
- Everyone must be involved, everyone!
- Be a service hero
The video "preview" clip shown on this page requires that Windows Media Player is installed on your computer. To add this media player product, download from Microsoft Windows Media Player.
SERIES:
Service Heroes: Customer Service Turnaround is available in a three part Customer Service Series, as well. The other two programs in this series are It's Show Time! Customer Service Teamwork and Six Steps to Greatness: Customer Service Agenda . Information about these two programs is available via the links at the bottom of this page.
Pricing:
One program in the 3-part series is $795.
Two programs in the series are $1180.00 when purchased together.
All three programs are $1595 when purchased together.
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