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Six Steps to Greatness: Customer Service Agenda - VIDEO
Author
Produced
Key Features
15 minute VHS or DVD video
This program introduces six of the key steps used to achieve a customer service turnaround. The content is specifically aimed at leaders with responsibility for implementing customer service strategies and attaining service improvement goals. Specific steps in the Baptist Health Care turnaround are shown. The service lessons apply to all organizations. 15 minutes
Six Steps to Greatness
KEY LEARNING POINTS:
- Create standards: achieve buy-in
- Hire and train the standards
- Get it done with teams
- Recognize service heroes
- Accept only winning attitudes
- Measure, correct, and train incessantly
The video "preview" clip shown on this page requires that Windows Media Player is installed on your computer. To add this media player product, download from Microsoft Windows Media Player.
SERIES:
Six Steps to Greatness: Customer Service Agenda is available in a three part Customer Service Series, as well. The other two programs in this series are It's Show Time! Customer Service Teamwork and Service Heroes: Customer Service Turnaround. Information about these two programs is available via the links at the bottom of this page.
Pricing:
One program in the 3-part series is $795.Two programs in the series are $1180.00 when purchased together.
All three programs are $1595 when purchased together.
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- It's Show Time Everyday - with Stew Leonard
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- Customer Service Training Series
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The 3 programs in this series offer real-life examples of service excellence that give you specific steps to implement in your organization......
