Adventures in Sales, Service and Self-Esteem - VIDEO

Author

• Peter Glen

Produced

• 2000

Key Features

Run Time: 25-Minute VHS or DVD video plus 5-minute bonus segment: How To Deal With Angry Customers
The video includes a leader's action guide

Do you need to motivate and inspire your employees to higher levels of sales and service? Are you looking for good ideas to make your customers happier? Are you looking for a way to deal with angry customers? If you are, then you need Adventures in Sales, Service and Self-Esteem. You'll be entertained with animation, music and effects with author and speaker Peter Glen.

Adventures in Sales, Service and Self-Esteem - VIDEO
Learn Peter's Steps To Inspired Sales and Service:

• Prepare: Peter explains the importance of knowledge, pride and a positive attitude.
• Connect: The customer walks in the door. What do you do to connect with them?
• Create: How do you create the best sales and service experience for your customer?
• Close: Overcome your fears and make sales happen.
• Follow Up: Win customers for life by following up on the sale.
• You: This motivational portion of the program inspires you to be your very best and enjoy working with customers.
• Dealing with Angry Customers. In this bonus segment, Peter takes you through a seven-step program for dealing with angry customers.

COMPLIMENTARY REVIEW:
This video offers more than the usual program on customer service or sales. It melds the two into a unified approach, covering the basic and the not-so-basic in 30 minutes. With Peter Glen at the wheel, this adventure is neither stuffy nor boring. It should catch the fancy of young entry-level people without putting off older employees. The fun comes mostly from Glen's zeal for the subject, his way with words and his funny, pointed stories. If Peter Glen can't reach your people, no one can. The low price won't stress your budget either. 3.5 Stars (out of four) - Training Media Review

KEY LEARNING POINTS:

• Laugh while you learn winning strategies in sales and service
• Learn how to create, close and follow up on the sale
• Convert angry customers into satisfied ones

USES:

• Sales Training
• Customer Service
• Motivation

About Peter Glen

Peter Glen is an outspoken advocate of customer rights and service. Peter saw the need for a revolution in service while he was attending high school in Michigan and working as a clerk in a small-town jewelry store. One summer a theater group came to town and when they left, Peter went with them. At the University of Arizona, he became an actor.

He soon realized that "retailing is theater." He returned to Michigan to run the family factory store, where he developed unusual techniques for selling, presentation, and service. And he sold sportswear on the road in Georgia and Alabama.

Discovering that fulfillment did not lie in selling sportswear in the South, Peter went to Australia. There, for the next two years, he traveled thousands of miles throughout the South Pacific presenting unique fashion shows and motivating sales people in stores.

Being successful in Australia doesn't guarantee you anything in New York. Peter discovered this when he returned home and established his own business, Peter Glen Inc. No one would hire him. Peter had forty-five interviews with moguls in the fashion industry. No one would hire him.

Just before starving or, worse yet, having to consider getting a regular job, Peter was hired by a risk-taking children's-wear manufacturer to entertain and motivate department store salespeople at one of its premier accounts, Rich's in Atlanta, Georgia.

Fueled by excitement and despair, the presentation was such a success that the store itself immediately hired Peter to present seminars to all of its stores. The next year, Peter performed in twenty leading department stores. It soon became clear that what worked to motivate retailers also worked for manufacturers, airlines, hotels, banks, hospitals, schools, and any other business in which money is exchanged by customers for service.

During the last twenty-five years, Peter has traveled, explored, photographed, prepared, and presented ideas and inspiration. He has given over twenty-five hundred performances to more than a million people. Peter reaches still others through videotapes and writing, and is recognized as America's foremost customer.

Peter's presentations change with events, which should teach providers to react to changing customer interests and demands. His ambition is constant, however: to motivate the fight to do the best one can for the improvement of both business and life. Peter endeavors to inspire the business of business and is currently concerned with the quality of service to the earth.

As the standards of service and the quality of life decline, the necessity of bringing customers and providers of services closer together for their common good is more urgent than ever before.

The way to raising the standards of customer service requires nothing less than a revolution in attitudes and commitment. Peter Glen believes that when this revolution is finally accomplished, the way to a better existence will have been discovered to be through service to the world, through caring and involvement and action, and by living every day of our lives.