Learning Points: 100 Activities and Actions for Customer Service Excellence

Produced

• 2005

Key Features

144 page paperback book

includes all activities and actions on CD-ROM

100 fun and effective activities that teach your employees how to give customer-pleasing service in any situation

In our increasingly competitive business world, it is become more and more important to provide the best possible service to customers.  Your customer service representatives are in a unique position to keep your customers happy and coming back.

With Learning Points: 100 Activities and Actions for Customer Service Excellence, you can be sure your employees know exactly what they need to do in any situation to provide the quality of service your company expects, and your customers deserve.

These fun, engaging, and easy-to-use activities take only minutes to complete. They contain a wealth of insights, tips, and guidance that will create employees who...

• Understand the principles of customer service and how to apply them to build rapport, solve problems, and treat the customer with respect.
• Know how to keep customers by removing obstacles to customer service, really listening, finding the root causes of problems, and never taking short-cuts.
• Bring to the job knowledge of new ways to do business--from the internet and voice mail to cellular phones, virtual meetings, and beyond.
• Add value to everything they do by providing extra touches, making things right, continuously improving and delivering outstanding service--even when they're busy.

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