TRAINING PRODUCTS FOR THE WORKPLACE - 1.800.488.0319
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The Richardson Co. Training Media
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
MANAGING DIFFICULT CUSTOMERS 1 ...2 ...3
Key Features
20 minute VHS or DVD video comes with a Leader's Guide
The customer may always be right, but some customers are certainly more difficult to deal with than others. This program presents three types of difficult customers: the angry customer, the talkative customer, the demanding customer.
The video presents and illustrates specific techniques for dealing with each type successfully. All of the vignettes take place over the telephone. However, the techniques presented are equally relevant to face-to face encounters with internal and external customers.
