TRAINING PRODUCTS FOR THE WORKPLACE - 1.800.488.0319
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The Richardson Co. Training Media
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
OOPS! Time for Service Recovery
Produced
- 1992
Key Features
20 minute VHS or DVD video
purchase includes a leader's guide and a participant workbook
Top service management consultants, Chip Bell and Ron Zemke present a six-step process they developed to help organizations recover customers after a breakdown has occurred.
How do you dazzle and delight dissatisfied customers? What's the best way to retain and regain customer loyalty after a service breakdown has occurred? Top service management consultants, Chip Bell and Ron Zemke present a six-step process they developed to help organizations recover customers after a breakdown has occurred. The video uses vignettes to analyze and illustrate the six steps.
