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The Case of the Vanishing Customer DVD
Produced
- 1993
Key Features
Program includes the DVD Video, a briefcase booklet, and a discussion guide.
The aim of this program:
To help people realise that it is up to them to choose what emotions they want to show.
About the program:
In the peaceful village of Striving-under-Stress, emotions are getting in the way of business relationships. Enter amateur sleuth Miss Craddock (Prunella Scales), who explains how people can recognize and control their emotions.
Similarly, ticket inspector Dick Tulip (Timothy Spall) learns how to control his anger at a customer's enquiry and replace it with an understanding of the customer's problem.
With Miss Craddock's assistance, the whole town learns to put themselves in their customer's shoes and act in a way that offers help.
The lessons of 'stop, think, act' can also be used for sessions dealing with conflict management in relations with suppliers and internal customers.
The benefits
- People learn to recognise and use emotions to change other peoples attitudes
- More positive relationships are better for your business
Style:
Humorous drama
Information:
A production featuring Prunella Scales, Jim Carter, Suzie Blake and Alphonsia Emmanuel. Release date: 1993
This product is available for sale only within the United States of America.
Related Items
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The Case of the Vanishing Customer: Coping with customer conflict - The power of behavior, the theme of the video If Looks Could Kill, revisited in this new video with the emphasis on managing emotions....
