TRAINING PRODUCTS FOR THE WORKPLACE - 1.800.488.0319
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Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
The Hidden Customer: Internal Customer Service
Produced
- 1989
Key Features
19 minute VHS video
Introduces the concept of internal customer service and presents the basic skills it includes.
Everybody's somebody's customer - inside or outside the organization. Your internal customers are the people you work with - at the next desk, in another department, at the other branch, on your team.
This video introduces the concept of internal customer service and presents the basic skills it includes. It helps viewers see the big picture by illustrating how internal customer service impacts the external customer, and illustrates effective customer service between departments, showing problem-solving at work.
