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Beyond Words: B2B Customer Service and Sales
Produced
- 2007
Key Features
33 minute DVD includes Beyond Words: B2B Customer Service and Sales Part 1 (Run time: 11Mins) on DVD and Beyond Words: B2B Customer Service and Sales Part 2 (Run time: 21 Mins); each with their own discussion guides.
What is the Eye Zone? How do you "Hold the Floor?" Do you have a Confident Voice? This extremely interesting 2-part DVD series covers basic and intermediate skills necessary to understand and use body language effectively in sales or customer service.
Are you ready to take your organization to the next level of sales and customer service?
In this 2-part video series, you will learn how to go BEYOND WORDS and communicate more effectively with every customer by having deeper understanding of nonverbal communication. This can be achieved by understanding basic body language and the difference between Encoding and decoding your own as well as your customer's nonverbal communication.
Learning Points:
In Part One (11 Minutes) you'll learn the following basic body language skills as they relate to Business to Business Customer Service and Sales.
In Part Two (21 Minutes) you'll move on to more advanced body language learning:
The 6 Key Nonverbal Cues For Encoding
The 5 Key Nonverbal Cues For Decoding
Produced in 2007
Pricing: $695 for the Beyond Words: Customer Service and Sales program in this series. You may also purchase the complete 2 part series for $895. The series includes Beyond Words: Customer Service and Sales and Beyond Words: Hiring and Interviewing.
VIDEO USES: Communication Skills, Sales, and Customer Service
The online video preview offered on this page requires that Windows Media Player is installed on your computer. To add this media player product, download from Microsoft Windows Media Player.Related Items
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