Love Your Customers & Love Your Difficult Customers with John O'Hurley

Produced

• February 2008

Key Features

28 minute VHS or DVD training program

John O’Hurley is as much a part of business as he is show business. He is most notably known as the eccentric catalogue clothier J. Peterman on the hit television show, "Seinfeld." O’Hurley is also a best-selling author and an accomplished composer. A spokesman and voice for countless companies throughout the years, he is one of the top corporate motivational speakers in the country.

Why is this important? As an actor who is often in the public eye, he understands the importance of image and branding. As an entertainer, he believes, you are individually responsible for both. John has put these ideas to work in two new training programs on customer service.

John O’Hurley’s customer service message will be music to your ears!

Program 1: Love Your Customers

Love Your Customers demonstrates that customer service is a direct extension of the way both you and your company are viewed by the customer.  Love Your Customers reminds us that there are no small parts only small choices about how to treat our customers. It’s a funny and memorable program with a simple and universal message. So open up your heart and help your customers start “Feeling the Love.”

Here are John’s four key learning points for delivering great customer service:

1. Welcome Them
2. Attend To Their Needs
3. Be Informed
4. Thank Them

Click here to preview the Love Your Customers Action Guide: Love Your Customers Action Guide preview.

Program 2: Love Your Difficult Customers

Trying to satisfy an unhappy customer can be frustrating and difficult for even the most skilled service person. But all problems are solvable. Not only can you satisfy an angry customer, but also, if handled correctly, you can turn an angry customer into a loyal champion for your company! In this separate 11-minute program, John O’Hurley provides you with four simple steps to help you provide great service to difficult customers:

1. Take Responsibility
2. Listen and Confirm
3. Empathize
4. Provide Options

Click here to preview the Love Your Difficult Customers Action Guide: Love Your Difficult Customers Action Guide preview.

Program Style:  Humorous Presentation

Training Package includes:

• Video or DVD
• 1 Action Guide for "Love Your Customers"
• 1 Action Guide for "Love Your Difficult Customers"
• 10 Pocket Reminder Cards for "Love Your Customers"
• 10 Pocket Reminder Cards for "Love Your Difficult Customers"

The video "preview" clip shown on this page requires that Windows Media Player is installed on your computer. To add this media player product, download from Microsoft Windows Media Player.

PRICE (VHS or DVD):

Preview FREE
Purchase $995
Rental $450