Inside Information

Produced

• October 2008

Key Features

27.15-minute DVD training program, with leader's guide, worksheets and self-study workbook on disk

A silo-buster's guide to internal customer service.

Most organizations recognize that exceptional service is vital to winning and retaining customers - but very few treat their internal customers with the same level of respect and support as they do their external customers.

This new release, Inside Information, aims to show people how to develop more effective working relationships with their colleagues, particularly those in other departments, through better internal customers service.

Click here to view an online preview of this customer service training program:
A Silo-Buster's Guide to Internal Customer Service online preview

The program covers:

• What internal customer service is and why it is important
• Meeting internal customer needs
• Communicating with internal customers
• Giving personal support

The key benefits

Learners will:

• develop closer, more efficient working relationships with those in other teams/departments, along with a sense of trust and shared purpose
• treat internal customers in the same way as external customers
• give internal customers the best possible service
• communicate effectively with internal customers and identify what they expect from one another
• respect and support internal customers

Information
A 2008 production featuring James Dreyfus, Francis Barber and James Lance.

Program includes:

• DVD (20 minutes)
• DVD extras (7 minutes)
• Course leader's guide on disk
• Delegate worksheets on disk Powerpoint slides on disk
• Self-study workbook on disk