TRAINING PRODUCTS FOR THE WORKPLACE - 1.800.488.0319
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Free ground shipping on all previews sent to the United States and Canada. Free ground shipping on purchases of $395 or more to locations within the continental U.S.
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
I'll Be Back with Bob Farrell
Produced
- 1994
Key Features
25 minute VHS or DVD video
Closed Captioned for the deaf and hard-of-hearing
Available in English, Spanish and French Canadian languages.
For 30 years restaurateur Bob Farrell excelled in an industry with an 80% failure rate.
Opening over 150 restaurants without a single failure, including the enormously popular Farrells Ice Cream Parlor of the 1970's, Farrell is a master of serving the customer. As an added feature, Farrell interviews his good friend Jack McMillan, co-chairman of Nordstrom, a company cited more than any other as the standard for customer service.
Learn the basic ingredients to bring the customer back:
1-Service
2-Consistency
3-Attitude
4-Teamwork
Today, Bob Farrell is a nationally sought after speaker, and consults with Fortune 100 and small businesses alike. Called by many "the most impassioned customer service speaker in the business", Farrell shares his unique insights with heartfelt conviction.
The video "preview" clip shown on this page requires that Windows Media Player is installed on your computer. To add this media player product, go to http://www.microsoft.com/windowsmedia/download/.
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