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Top 10 Products in Telephone Customer Service Training

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Telephone Customer Service Training

Maximize customer service telephone skills and show customers you care!
With telephone technology expanding, customers are more sensitive than ever about the way they are treated on the phone. Here are the training programs you need to develop skillful and effective telephone customer service and sales support teams!

Available Products

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Let's Talk . . . Telephone Tactics for Better Business (video and CD): The business world has changed tremendously in the past 50 years. So have many of the ways businesses communicate. Despite advancing technology, however, one communication tool remains a constant: the telephone. Using it competently and courteously ...
Superior Client Service for Financial Institutions: The ideal training program for financial institutions. Teach your service personnel how to be more confident and effective when using the telephone. ...
TELEPHONE COURTESY PAYS OFF II: Do your employees know how to properly answer the phone? Poor phone etiquette can irritate your customers and drive them away. This video shows you how to use the telephone cordially, efficiently, and properly...so that the impression the customer ...
89 Learning Points for Coaching Call Center CSR's: The traditional role of the call center supervisor is a thing of the past. Being an effective coach is fast becoming the most valuable asset you can offer your employees, call center and organization. This interactive training guide is ...
When the Phone Rings: Telephone Skills for Better Service: Make sure your phone employees are ready for business. Employees who answer phones are speaking for everyone in your company. It's up to you to make sure they have the training they need, so they can do the job that you ...
It's Personal: customer service training DVD: A motivational video for anyone in direct contact with customers. Weve teamed up again with Rick Stein and his hospitality team to demonstrate the skills and attitudes that underpin their reputation for great customer service. We also look at the ...
Superior Client Service for Financial Institutions: Give your service personnel the cutting-edge skills they need to move their phone performance from good to superior. This complete training program makes it easy to teach any number of employees the interpersonal communication skills needed ...
Leakproof: 8 Privacy Principles: 200 million data breach incidents have hurt American businesses and eroded consumer confidence. Each incident has cost, on average, a whopping $6.7 million - that's a loss of over $1 billion! ...
The Telephone Trainer: The Telephone Trainer will create an amazing customer experience for your customers with every call! The Telephone Trainer will give team members the phone skills and manners they need to give a great first impression, build rapport, increase ...
HIGH-IMPACT TELEPHONE SELLING: Selling over the phone doesn't have to be high-pressure when you know how to establish credibility and answer key questions! ...

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