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Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
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Lakewood, Washington 98499
Top 10 Products in Telephone Customer Service Training
- Telephone Courtesy: The Royal Connection Trainer's Toolkit/video
- Just A Call Away Series for Customer Service Training
- Telephone Skills at Work - video only program
- The complete telesales training kit: Mastering the art of selling by phone
- Call Center Management Manual (with CBT option)
- Call Center Success: 50-minute series book
- Use the Telephone the Right Way!
- Call To Order: Converting Telephone Inquiries Into Sales
- 89 Learning Points for Coaching Call Center CSR's
- The Telephone Trainer
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DISCOUNTS
Many of our quality training programs qualify for a 10% government discount or up to a 20% education discount.
Contact us for more information to see if this particular program and your organization qualify for a discounted price.
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Telephone Customer Service Training
Maximize customer service telephone skills and show customers you care!
With telephone technology expanding, customers are more sensitive than ever about the way they are treated on the phone. Here are the training programs you need to develop skillful and effective telephone customer service and sales support teams!
Available Products
- Let's Talk . . . Telephone Tactics for Better Business (video and CD)
- The business world has changed tremendously in the past 50 years. So have many of the ways businesses communicate. Despite advancing technology, however, one communication tool remains a constant: the telephone. Using it competently and courteously ...
- Superior Client Service for Financial Institutions
- The ideal training program for financial institutions.
Teach your service personnel how to be more
confident and effective when using the telephone. ...
- TELEPHONE COURTESY PAYS OFF II
- Do your employees know how to properly answer the phone? Poor phone etiquette can irritate your customers and drive them away. This video shows you how to use the telephone cordially, efficiently, and properly...so that the impression the customer ...
- 89 Learning Points for Coaching Call Center CSR's
- The traditional role of the call center supervisor is a thing of the past. Being an effective coach is fast becoming the most valuable asset you can offer your employees, call center and organization.
This interactive training guide is ...
- It's Personal: customer service training DVD
- A motivational video for anyone in direct contact with customers. Weve teamed up again with Rick Stein and his hospitality team to demonstrate the skills and attitudes that underpin their reputation for great customer service. We also look at the ...
- Superior Client Service for Financial Institutions
- Give your service personnel the cutting-edge skills they need to move their phone performance from good to superior.
This complete training program makes it easy to teach any number of employees the interpersonal communication skills needed ...
- The Telephone Trainer
- The Telephone Trainer will create an amazing customer experience for your customers with every call! The Telephone Trainer will give team members the phone skills and manners they need to give a great first impression, build rapport, increase ...
- HIGH-IMPACT TELEPHONE SELLING
- Selling over the phone doesn't have to be high-pressure when you know how to establish credibility and answer key questions! ...
- Effective Call Handling CD-ROM Training
- The objective of this training course is to increase the call handling skills of call/contact center staff, with specific emphasis on client relationships, problem solving, multi-tasking and advanced telephone ...
- Call Center Challenges - Discussion CatalystTM Program
- Perfect for ALL customer contact employees. Eight wrong-way vignettes put your class in charge of determining what went wrong and how each customer interaction should have been handled. ...