TRAINING PRODUCTS FOR THE WORKPLACE - 1.800.488.0319
- Digital Distribution
- Assessment Tools
- Business Planning
- Celebrities / Gurus
- Change
- Coaching / Mentoring
- Communications
- Customer Service
- Diversity Training
- E-Learning Center
- Electronic Communication
- Ethics
- Financial Strategies
- Harassment / Respect
- Human Resources
- Industry Specific
- Leadership Training
- Management
- Marketing Strategies
- Meetings
- Negotiation Skills
- Performance/Motivation
- Personal Development
- Quality
- Recruit & Retain
- Safety Training
- Sales
- Stanford Briefs
- Teams
- Time Management
- Trainers' Tools
- Unions
- Wellness
- Workplace Violence
- Workplace Posters
- Pricing Specials
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
Top 10 Products in Telephone Customer Service Training
- Telephone Courtesy: The Royal Connection Trainer's Toolkit/video
- Just A Call Away Series for Customer Service Training
- Telephone Skills at Work - video only program
- The complete telesales training kit: Mastering the art of selling by phone
- Call Center Management Manual (with CBT option)
- 89 Learning Points for Coaching Call Center CSR's
- Call Center Success: 50-minute series book
- Call To Order: Converting Telephone Inquiries Into Sales
- Use the Telephone the Right Way!
- The Telephone Trainer
Secure Shopping
We guarantee that every transaction you make will be safe. This means you pay nothing if an unauthorized charge is made to your credit card as a result of shopping at www.rctm.com.
Pay conveniently with Visa, Mastercard, Discover or American Express
Free Shipping
Free ground shipping on all previews sent to the United States and Canada. Free ground shipping on purchases of $395 or more to locations within the continental U.S.
DISCOUNTS
Many of our quality training programs qualify for a 10% government discount or up to a 20% education discount.
Contact us for more information to see if this particular program and your organization qualify for a discounted price.
Contact us to explore other related product options!
Telephone Customer Service Training
Maximize customer service telephone skills and show customers you care!
With telephone technology expanding, customers are more sensitive than ever about the way they are treated on the phone. Here are the training programs you need to develop skillful and effective telephone customer service and sales support teams!
Available Products
- Effective Call Handling CD-ROM Training
- The objective of this training course is to increase the call handling skills of call/contact center staff, with specific emphasis on client relationships, problem solving, multi-tasking and advanced telephone ...
- Call Center Challenges - Discussion CatalystTM Program
- Perfect for ALL customer contact employees. Eight wrong-way vignettes put your class in charge of determining what went wrong and how each customer interaction should have been handled. ...
- On Incoming Calls: CD-ROM Version
- Based on the content of the video by the same title, this CD-ROM course covers the basic essentials of properly handling a business telephone. ...
- Telephone Courtesy: The Royal Connection Trainer's Toolkit/video
- Customer loyalties can be crushed or created over the phone lines. This Trainers Toolkit demonstrates courteous and effective telephone techniques to ensure that your customers keep calling ...
- RED-HOT COLD-CALL SELLING
- How to Turn Cold Call Selling into Money-Making Sucess
Deliver an award-winning sales presentation every time you pick up the phone! ...
- Call Center Success: 50-minute series book
- Master the skills needed to face the challenges of a Customer Service Representative position. Guaranteed to turn out top-notch ...
- Telephone Skills at Work - video only program
- Regardless of new technology, the telephone is still the most used business tool in today's work place. It is also the most ...
- Use the Telephone the Right Way!
- Master todays key skills and strategies for effective telephone use. ...
- Call To Order: Converting Telephone Inquiries Into Sales
- If your organization instructs customers to "call our toll free hotline," "call direct" or simply "call us," then your inbound staff must know how to take full advantage of incoming calls. Using proper telephone behavior, upselling and there by ...
- The complete telesales training kit: Mastering the art of selling by phone
- The objective of this training package is to equip telesales staff with all the skills they need to do better ...