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Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
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Lakewood, Washington 98499
Top 10 Products in Telephone Customer Service Training
- Telephone Courtesy: The Royal Connection Trainer's Toolkit/video
- Just A Call Away Series for Customer Service Training
- Telephone Skills at Work - video only program
- The complete telesales training kit: Mastering the art of selling by phone
- Call Center Management Manual (with CBT option)
- 89 Learning Points for Coaching Call Center CSR's
- Call Center Success: 50-minute series book
- Call To Order: Converting Telephone Inquiries Into Sales
- Use the Telephone the Right Way!
- The Telephone Trainer
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Many of our quality training programs qualify for a 10% government discount or up to a 20% education discount.
Contact us for more information to see if this particular program and your organization qualify for a discounted price.
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Telephone Customer Service Training
Maximize customer service telephone skills and show customers you care!
With telephone technology expanding, customers are more sensitive than ever about the way they are treated on the phone. Here are the training programs you need to develop skillful and effective telephone customer service and sales support teams!
Available Products
- Learning Points: 100 Activities and Actions for Call Center Service Excellence
- 80 fun and effective activities that teach your employees the unique principles of call center customer ...
- On the Receiving End: Making Call Centers More Effective (DVD or CD-ROM)
- To help call-center staff resolve customer enquiries effectively and ...
- Telephone Behavior: The Rules of Effective Communication (video or CD-ROM)
- Make every phone call effective
This video, presented by John Cleese, explains how peoples behavior can either wreck a telephone conversation or make it into a highly effective piece of communication. ...
- Making Incoming Calls Count: a ringing phone is an opportunity
- To show how to turn an enquiry into a sales opportunity, if not immediately then in the ...
- Telephone Skills at Work--Revised!
- Complete training facilitation packageRegardless of new technology, the telephone is still the most used business tool in today's work place. It is also the most ...
- Telephone Courtesy Pays (video)
- The professional's guide to courteous, efficient telephone service."It was great! No improvements needed. An excellent product!"
Gail Gallegos, Retail Technologies International, Carmichael, ...
- Telephone Courtesy: You Are the Company (video)
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The telephone is your lifeline to your customers.
This concise, 12-minute program will assure that everyone who picks up the phone in your office or business knows how to demonstrate good telephone courtesy and understands how important the ...
- Call Center Management Manual (with CBT option)
- This course give students an overview of inbound call centers, managerial roles, and technologies that affect call centers. The course teaches students how to establish a call center, identify the call center managers' typical responsibilities, and ...
- Telephone Customer Service-Basic and Advanced CSR Skills
- Help your Customer Service Reps to excel!
Even your best employees will become better on the phone after watching this ...
- Call Center Manual (with CBT option)
- This ILT Series course teaches students how to identify what challenges come from the situation, the caller, and the environment. Students will learn about the guidelines for providing excellent service and fulfilling the customers' needs. The ...