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Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
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Lakewood, Washington 98499
Top 10 Products in Telephone Customer Service Training
- Telephone Courtesy: The Royal Connection Trainer's Toolkit/video
- Just A Call Away Series for Customer Service Training
- Telephone Skills at Work - video only program
- The complete telesales training kit: Mastering the art of selling by phone
- Call Center Management Manual (with CBT option)
- 89 Learning Points for Coaching Call Center CSR's
- Call Center Success: 50-minute series book
- Call To Order: Converting Telephone Inquiries Into Sales
- Use the Telephone the Right Way!
- The Telephone Trainer
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Many of our quality training programs qualify for a 10% government discount or up to a 20% education discount.
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Telephone Customer Service Training
Maximize customer service telephone skills and show customers you care!
With telephone technology expanding, customers are more sensitive than ever about the way they are treated on the phone. Here are the training programs you need to develop skillful and effective telephone customer service and sales support teams!
Available Products
- Are You With Me? telephone customer service training
- Good telephone manners come from doing everything you can to make a personal connection with whomever is on the other end of the ...
- Don't Lose Your "Patients" on the Phone
- Don't let irritating telephone manners transfer your patients to another hospital.Help your telephone staff convey a positive image of your ...
- Just A Call Away Series for Customer Service Training
- This series includes 5 programs, 3 on the subject of inbound calls, 1 outbound and 1 on dealing with diverse customers. These programs were produced and directed by the same people who made these the LEADING telephone skills videos in the U.K. and ...
- Telephone Courtesy & Customer Service: 50-minute series book
- Give employees effective telephone skills and you will see what a powerful business tool the phone can be. Everything from voice inflection to follow-up calls is covered in this book.
Understand customers' needs
Ask effective questions
Master ...
- Telephone Techniques - Video w/ Leader's Guide
- WHAT ITS ALL ABOUT
When someone answers the telephone at your company, they are the company. Will the customer feel welcome? Will they want to do business with your ...
- 10 SKILLS FOR BETTER TELEPHONE COMMUNICATION
- Polish Your Telephone Etiquette and Show Callers They Really Matter to Your ...
- The Call of the Mummy
- Telephone customer service representatives (CSRs) give an organization heart, soul and feelings. They are often the first point of contact for customers, a critical component in how customers judge an organization, and ultimately whether they'll ...
- It's Your Call - Remarkable Customer C.A.R.E. On The Phone
- When you think of the times youve had great experiences as a customer, you automatically think of the people who made those experiences happen for you. We all instantly know it when we encounter a remarkable customer service professional, so why is ...
- KEEPING THEM CALLING! SUPERIOR SERVICE ON THE TELEPHONE
- Using the Major Source of Communication -- the TelephoneDoris hung up the phone, pleased as ever. She'd order from that company every time! They had called her to let her know her credit card number was outdated. But because they notified her ...
- Knock Your Socks Off Service on the Phone (self-study program)
- At last - America's legendary customer service guru has created a cracker-jack self-study course! Now you can learn the dynamite telephone skills taught by Mr. "Knock Your Socks Off" himself: Ron Zemke, the authority who sets the standard for ...
