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Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
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Lakewood, Washington 98499
Top 10 Products in Telephone Customer Service Training
- Telephone Courtesy: The Royal Connection Trainer's Toolkit/video
- Just A Call Away Series for Customer Service Training
- Telephone Skills at Work - video only program
- The complete telesales training kit: Mastering the art of selling by phone
- Call Center Management Manual (with CBT option)
- 89 Learning Points for Coaching Call Center CSR's
- Call Center Success: 50-minute series book
- Call To Order: Converting Telephone Inquiries Into Sales
- Use the Telephone the Right Way!
- The Telephone Trainer
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Many of our quality training programs qualify for a 10% government discount or up to a 20% education discount.
Contact us for more information to see if this particular program and your organization qualify for a discounted price.
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Telephone Customer Service Training
Maximize customer service telephone skills and show customers you care!
With telephone technology expanding, customers are more sensitive than ever about the way they are treated on the phone. Here are the training programs you need to develop skillful and effective telephone customer service and sales support teams!
Available Products
- Winning Telephone Tips
- Hundreds of millions of telephone calls are made each and every day. Yet, the most used and often abused business tool, bar none, is the ...
- Customer Service Training: How to Create Your Own Program
- From the worlds leading authority on customer service this do-it-yourself resource will save you hours of work and ensure first-class customer service training. ...
- The End of the Line: Angry customers can make or break your business!
- Customers, especially angry ones, can make or break your business! If they are not treated with care, they can hang up and take their business elsewhere--or worse yet, advise others to do the same. If an employee becomes defensive while dealing with ...