TRAINING PRODUCTS FOR THE WORKPLACE - 1.800.488.0319
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The Richardson Co. Training Media
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
Telephone Techniques - Video w/ Leader's Guide
WHAT ITS ALL ABOUT When someone answers the telephone at your company, they are the company. Will the customer feel welcome? Will they want to do business with your company?
Telephone Techniques teaches your employees important basic telephone skills. This program is ideal for new employees. Viewers will learn how to answer the phone, transfer calls and take messages.
Telephone Techniques teaches employees how to properly answer the phone by providing courteous and professional service. People do business with people they like. Viewers will learn how to listen and build rapport with their customer.
KEY LEARNING POINTS
Develop basic telephone techniques including:
- Answering the phone
- Taking messages
- Using hold and transfer
- Voice techniques
- Listening skills
- Saying good-bye
- Learn what to avoid in dealing with customers
- Improve your telephone IQ
USES
- Customer Service
- New Hire Training
- Telephone Skills
