TRAINING PRODUCTS FOR THE WORKPLACE - 1.800.488.0319
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Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
10 SKILLS FOR BETTER TELEPHONE COMMUNICATION
Key Features
27 minute VHS video
Demonstrate to your callers their importance.
In business, there is a big difference between "getting on the phone" and "answering the phone like a professional."
In 10 Skills for Better Telephone Communication, answering promptly, offering out-of-the-way assistance, and putting a smile in your voice are just a few of the tips that will have your phone staff communicating with your business's advantage in mind! Each scenario displaying correct telephone technique, such as placing a caller on hold, dealing with an upset caller, using voice mail, and more, shows receivers what to do at virtually every stage of the call.
You'll learn how to:
