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The Richardson Co. Training Media
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
Customer Service Training: How to Create Your Own Program
Author
- Nancy Friedman, "The Telephone Doctor"(TM)
Produced
- 2001
Key Features
18 minute video
Workshop Binder:
The Instructor’s Guide/Workshop (3 ring binder) includes everything you need to deliver Friedman’s popular workshop Six Cardinal Rules of Customer Service. Just purchase the video and you’re set.
From the world’s leading authority on customer service… this do-it-yourself resource will save you hours of work and ensure first-class customer service training.
Customer Service Training walks you step-by-step through the design and delivery of training that changes behavior, recharges reps, and wins customers. It’s the quick, easy, and fun way to develop training that addresses your company’s unique needs. Packed with how-to’s and tips, this resource will simplify each stage of the process:
- Analysis
- Design
- Delivery
- Evaluation
