Making Incoming Calls Count: a ringing phone is an opportunity

Key Features

25 minute VHS video and leader's guide

To show how to turn an enquiry into a sales opportunity, if not immediately then in the future.

How organizations in the private or public sector deal with incoming call affects their success. This video highlights how it is everybody’s responsibility to make the right impression on the phone, whether they are in accounts, sales or administration. But as well as treating the voice as a real person, with wants and needs of their own, remember that there’s an opportunity to convert their enquiry into a sale.

It covers four key points on good telephone skills:

• Make the customer feel welcome – first impressions count
• Ask questions and listen – to find out what they want
• Give the information a caller needs
• End positively

Viewers will learn that a positive and helpful attitude will warm and influence customers, and so make it easier to satisfy their needs and clinch unexpected sales opportunities.

The benefits:

• Wide-ranging audience including anyone who may speak to a customer in their job
• Covers key telephone handling skills as well as sales techniques

This product is available for sale only within the United States of America.