Customer Service At Work: Part 1 of the At Work Series

Produced

• January 2006

Key Features

15 minute VHS video purchase includes one leader's guide

Part One of the At Work Series, Customer Service At Work uses believable drama to present all the basic principles of customer service. It goes beyond traditional techniques to concentrate on the fundamental dynamics of behavior and attitude.

To give added impact to each learning point, a diverse range of scenarios is used including telephone bookings, retail purchases and internal office communications.

• Demonstrate key skills in a realistic environment that your colleagues will recognize.
• Improve every customer service interaction, whether it’s over the phone, in a shop or an internal client situation.
• Define the four common types of teammates and learn how to work with them.

Everyone will bring their own strengths and weaknesses to this material. No matter how your colleagues approach customer service, they will realize that it isn’t just about learning what to do, it’s about genuinely understanding and appreciating your customers’ attitudes. In short, it’s all about respect.

The video "preview" clip shown on this page requires that Windows Media Player is installed on your computer. To add this media player product, download from Microsoft Windows Media Player.

About the BBC's "At Work Series":

These programs have been "Americanized" to better fit the training needs of organizations in the United States.  A narrator and strong training points have been added to each program to enhance their effectiveness. The real highlight of this series is that the same characters are threaded through all three programs, focusing on  the actions of the main character Jamie.  The initial focus is on Customer Service and while Jamie continues to be successful, he is then promoted to the Team Leader/Supervisor position of his team.  This leads to the third and final program on Teamwork.

The At Work Series includes:

Supervisory Skills At Work
Customer Service At Work
Teamwork At Work

Purchase the At Work 3-Part Series: $1495

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