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Free ground shipping on all previews sent to the United States and Canada. Free ground shipping on purchases of $395 or more to locations within the continental U.S.

The Richardson Co. Training Media
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911

Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499

Telephone Skills at Work - video only program

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Key Features

This version of Telephone Skills at Work does NOT come with the group training facilitation materials. See product code JWA041 for the complete program with facilitation and support materials.

Regardless of new technology, the telephone is still the most used business tool in today's work place. It is also the most abused!

Telephone Skills at Work offers these telephone skills lessons:

How to 'correctly' handle incoming and outgoing calls

The basics of telephone etiquette

How to deal with complaint calls and turn them into successes

How to listen and speak effectively on the telephone

This video-based training program will teach you how to make the telephone your most valuable business partner!

To request an online preview of this program, and other programs from this producer, visit this url:
http://jwavideostreaming.com/SendPreviewReg?Distributor=5289

Available Formats