Use the Telephone the Right Way!

Key Features

24 minute VHS or DVD video, a viewer's guide and an audio-CD

Master today’s key skills and strategies for effective telephone use.

Good common sense telephone techniques and old-fashion courtesy—especially in today’s digital age—often define crucial business moments. Poor telephone skills can cause customer dissatisfaction or loss of customers, damage the organizational image, and threaten overall caller goodwill. In this training program, your employees will learn how to apply 14 key call-handling skills that will boost not only your organization’s credibility and bottom line, but also their own professionalism and value.

You’ll Learn To:

Provide great service, turning phone calls into relationship builders

De-magnify conflict over the phone through sensitivity

Overcome the two root causes of poor telephone communication

Vary timing, tone and word choice to enhance caller comfort

"Check phone use attitude," follow the "two-ring rule" and more!

Apply voice mail etiquette that’s also efficient

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