Call To Order: Converting Telephone Inquiries Into Sales

Produced

• 1995

Key Features

Format: 20 minute DVD video; also available in CD-ROM format

DVD (20 mins) comes with a briefcase booklet and a discussion leader's guide

If your organization instructs customers to "call our toll free hotline," "call direct" or simply "call us," then your inbound staff must know how to take full advantage of incoming calls. Using proper telephone behavior, upselling and there by increasing profits are the themes of Call To Order: Converting Telephone Inquiries Into Sales. This very humorous training program features Rowena King and Paul Bigley.

Click here to view a longer online preview of this program:
Call to Order online preview

The objective of this training program is to teach staff how to make a sale over the telephone by remembering a few simple steps.

Poor telephone technique doesn’t just create a bad impression, it loses business. Missed opportunities can result from sloppy behaviour, an over-familiar approach and less-than-professional attitude.

In this video a Jack-the-lad telesales executive is quick to complain about the treatment he receives from an evasive car salesman he’s been trying to pin down over the telephone. But he is blind to his own errors. It isn’t until a ‘Twilight Zone’-like dream sequence that he sees the light and discovers where he’s been going wrong.

Features and applications:

• Teaches staff how to deal with enquiries and develop sales opportunities
• Practical and easy-to-follow techniques
• Demonstrates how to close a sale over the phone
• Suitable for call center and telesales staff - in fact anyone who takes a customer call.

The video "preview" clips offered on this page require that Windows Media Player is installed on your computer. To add this media player product, download from Microsoft Windows Media Player.

This product is available for sale in the US/Canada/Americas.