The complete telesales training kit: Mastering the art of selling by phone

Key Features

VHS or DVD video program only (73 mins. total in 11 segments) - no print materials

The objective of this training package is to equip telesales staff with all the skills they need to do better business.

Click here to view an online preview of this program:
The Complete Telesales Training Kit online preview

Whether it’s training a completely new telesales team, a refresher course for existing staff, or fine-tuning certain aspects of an individual’s performance, this course covers it all.

From start to finish, every facet of the sales process is tackled. From making initial contact and finding out customer needs through to identifying buying signals, dealing with objections and closing the deal - it’s all here in eleven easy-to-follow segments.

Based on people and situations everyone will identify with and presented in a fun but structured format, each video segment is followed by a review of key points by a telesales expert. So if probing, say, or staying in control of a presentation is a problem, these are skills that can be focused on. And if it’s a whole new team that needs the ultimate A-to-Z to successful telesales then look no further.

Features and applications:

• True-to-life scenarios staff can relate to
• Suitable for teams or individuals - experienced or novices 
• Eleven flexible and easy-to-identify modules

 

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This product is available for sale only within the United States of America.