TRAINING PRODUCTS FOR THE WORKPLACE - 1.800.488.0319
Available Formats
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Free ground shipping on all previews sent to the United States and Canada. Free ground shipping on purchases of $395 or more to locations within the continental U.S.
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
The Difficult Guest
Produced
- 1996
Key Features
Full Package comes with VHS or DVD video, 1 Role-Play video, 1 Leader's Guide, 10 pocket reminder cards, and 1 Participant's Booklet
Motivational Version comes with 1 copy of the video, 1 Leader's Guide, 10 pocket reminder cards and 1 Participant's Booklet
Note: Preview versions do NOT ship with support materials
Special Discount Offer available when The Guest & The Difficult Guest are purchased together.
Guests don't ask for much: Customers just want to be treated like guests in your home.
Now available in VHS, DVD & Spanish versions.
Guests don't start out wanting to be difficult. If they are identified early on and properly handled from the beginning, chances are that you can turn things around, But...
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Guests can be difficult in three ways, The Distracted Guest brings all their problems with them. The Disappointed Guest arrives with certain expectations. The Disruptive Guest calls for emergency action.
The Difficult Guest picks up where the best selling film, The Guest, leaves off. Combining outrageous comedy, customer interactions we can all relate to, and a cast of unforgettable characters to set a highly entertaining stage for some solid training on recognizing, understanding and taking care of diffucult customers, because sometimes...it's your L.A.S.T chance.
Key Learning Points...
- Listen and let the guests vent
- Apologize for the guest's trouble
- Solve the guest's problem
- Thank the guest for their business
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