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Top 10 Products in Telephone Customer Service Training

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Telephone Customer Service Training

Maximize customer service telephone skills and show customers you care!
With telephone technology expanding, customers are more sensitive than ever about the way they are treated on the phone. Here are the training programs you need to develop skillful and effective telephone customer service and sales support teams!

Available Products

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Let’s Talk . . . Telephone Tactics for Better Business (video and CD): The business world has changed tremendously in the past 50 years. So have many of the ways businesses communicate. Despite advancing technology, however, one communication tool remains a constant: the telephone. Using it competently and courteously ...
Superior Client Service for Financial Institutions: The ideal training program for financial institutions. Teach your service personnel how to be more confident and effective when using the telephone. ...
TELEPHONE COURTESY PAYS OFF II: Do your employees know how to properly answer the phone? Poor phone etiquette can irritate your customers and drive them away. This video shows you how to use the telephone cordially, efficiently, and properly...so that the impression the customer ...
89 Learning Points for Coaching Call Center CSR's: The traditional role of the call center supervisor is a thing of the past. Being an effective coach is fast becoming the most valuable asset you can offer your employees, call center and organization. This interactive training guide is ...
Customer Service At Work: Part 1 of the At Work Series: Part One of the At Work Series, Customer Service At Work uses believable drama to present all the basic principles of customer service. It goes beyond traditional techniques to concentrate on the fundamental dynamics of behavior and attitude. ...
It's Personal: customer service training DVD: A motivational video for anyone in direct contact with customers. Weve teamed up again with Rick Stein and his hospitality team to demonstrate the skills and attitudes that underpin their reputation for great customer service. We also look at the ...
The Telephone Trainer: The Telephone Trainer will create an amazing customer experience for your customers with every call! The Telephone Trainer will give team members the phone skills and manners they need to give a great first impression, build rapport, increase ...
HIGH-IMPACT TELEPHONE SELLING: Selling over the phone doesn't have to be high-pressure when you know how to establish credibility and answer key questions! ...
Effective Call Handling CD-ROM Training: The objective of this training course is to increase the call handling skills of call/contact center staff, with specific emphasis on client relationships, problem solving, multi-tasking and advanced telephone ...
Call Center Challenges - Discussion CatalystTM Program: Perfect for ALL customer contact employees. Eight wrong-way vignettes put your class in charge of determining what went wrong and how each customer interaction should have been handled. ...

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