Can't Be Denied: The Impact Of Customer Discrimination

Produced

• Jan. 2005

Key Features

19 minute DVD or VHS video; previews are in DVD format

Available supporting guides include a Leaders Guide and a Participant Booklet. The supporting guides are $12.95 each, unless you purchasing the licensing option which INCLUDES the supporting program guides.

Customer discrimination can result in lost business, lost revenue and even expensive litigation.

The real-life vignettes on this teaching video encompass the most common forms of customer discrimination and dramatize the consequences of these negative behaviors. It will also demonstrate the impact of immediate corrective action. In short, this exciting new video along with the participant’s workbook and leader’s guide can provide you with everything you need to implement this valuable training program. Empower your employees to new customer service heights, order a copy today.

Participant Objectives:

• Capture lost sales
• Increase customer retention
• Improve employee morale and effectiveness
• Reduce exposure to litigation

Licensing Details:

This training program is available for unlimited license.  This license is for internal duplication and transmission and will allow licensee to make an unlimited number of copies of the material and to transmit the program to their employees by all available media (DVD's, VHS, WEBEX, Intranet Streaming, etc.).  This license does not allow the end user to creative derivative products.  The content provided in the license is to be used solely for the purpose of the internal employee training and cannot be used externally or transferred to another party.

Program licensing is based upon the number of employees in the organization that is licensing the program (or division of the organization licensing the program). The license is not based upon the number of actual employees watching or viewing the program; it is based upon the number of employees in the entire organization or division that is licensing the program.  License pricing is available with or without the supporting viewer/participant guides.

The pricing listed on this product page is for organizations with 1 to 499 employees.  For information about pricing of the license for organizations with more than 499 employees, or for any other product related questions, please contact us at 1-800-488-0319 (or 253-582-2911).  You may also contact us via email at rctm@rctm.com.

The video "preview" clip shown on this page requires that Windows Media Player is installed on your computer. To add this media player product, download from Microsoft Windows Media Player.