The Power of eCommunication

Author

• Laurie K. Benson

Produced

• 2003

Key Features

130 page paperback book

A comprehensive guide for using e-mail, voice mail, instant messaging, conference calls and web conferences.

Electronic communication is here to stay and using the right tools effectively is essential to your success. Yet few companies provide training in this changing area.

This cutting-edge book is full of guidelines and things to consider to get what you want when communicating through e-mail, instant messenger, voice mail, conference calls, web conferences and videoconferences.

Learn how to "ecommunicate" clearly and professionally when participating or leading a virtual team...working from a home office...or building and managing professional relationships across cities, states or countries.

Topics include: delivering bad news via e-mail, cellular phones, and voice mail, humor in electronic communications, and ecommunication protocol--including offensive language, showing emotion and response time.

Learn how to:

• Get the most out of conference calls--whether you're a presenter or participant
• Turn web conferences and videoconferences into results-getting virtual meetings
• A checklist of things to remember before you send your next e-mail<.LI>"
• Deal with all the e-mail you receive
• Use instant messaging to connect with virtual teams
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• Do's and don'ts when using voice mail
• Conduct virtual job interviews
• Prepare for and conduct the conference call, and tips for following up
• Minimize your legal liability when using electronic communications