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Accountability That Works! Government version now available

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Produced

Mar. 2003

Key Features

VHS Video or DVD, Leader's Guide, 10 Participant Workbooks, 10 Buttons, 10 Reminder Cards & PowerPoint Presentation on CD-Rom

A government version of this best-selling program is now available (Aug. 2009)! (52 minutes)

This Accountability at Work video hits to some important issues in today’s workplace, but most importantly implements a workplace accountability program that immediately translates into applying responsive business practices.

Be sure to implement many of the excellent recommendations included in the ethics training guide. These workplace accountability strategies are important tools that could be utilized by your human resources staff as well as every other staff member.

Click here to request a full online preview of Accountability That Works!: Accountability That Works! online preview request form

Most employees take on new projects with the best intentions, seeking only a successful result. But lack of clarity not lack of commitment often finds their goals unrealized. Accountability That Works! presents a simple process structure — before, during and after — common to all tasks. When handled properly, this structure will ensure the clarity and completion of any task.

The “before” phase: RESPONSIBILITY — When an individual or team establishes a mindset of ownership for the task, taking complete responsibility that it will get done.
The “during” phase: EMPOWERMENT — When the owner(s) does whatever is necessary to complete the task. This might include action steps, a time line, determining who and what are key resources, implementing creative problem solving, and determining how to complete the task without other tasks suffering.
The “after” phase: ACCOUNTABILITY —When the responsible party(ies) owns the outcome of the task. This is when results, good or bad, are acknowledged (and the temptation to place blame on external factors or coworkers is overcome). It is when the owner(s) allows learning from the experience to take place.

Accountability That Works! teaches that accountability is much more than a paper trail. It is an ongoing opportunity to gain focus, accomplish more, streamline work processes, and create greater team effectiveness. The training program and workshop allow viewers to observe these processes at a manufacturing plant, software design firm, and medical facility, illustrating how to:

ensure every task has a clearly defined owner and agreement.

empower themselves to keep their agreements.

hold others accountable for their agreements.

be accountable without being defensive.

learn from mistakes, continually improving personally and professionally.

Accountability That Works! is an exciting, innovative new training program that will provide everyone in your organization with the tools they need for a greater sense of empowerment, a higher level of effectiveness, and increased productivity.

Accountability Toolkit, Government Version (available August 2009)

What makes a government agency accountable? It is a willingness to be answerable and accessible to the public. And while the specifics of an accountability initiative can vary from one agency to the next, all have one thing in common: Everyone-from the top down-must demonstrate personal responsibility and integrity. Designed specifically for government training, the 35 video clips in this Toolkit will help you demonstrate what it looks like when people hold themselves, each other and the organization accountable for keeping commitments and achieving results.

Benefits:

Supports government accountability initiatives by modeling 9 principles of personal responsibility
Improves efficiency by emphasizing the importance of clear communication, goal setting and follow through
Stretches training budgets by providing a library of video clips that can be used in a variety of applications

This Toolkit contains 35 unique video clips that fall within 9 categories of personal responsibility and accountability. It only includes clips that are set in a government agency or take place in a "generic work environment" that could easily be a government agency or government-run facility. The clips are provided on DVD and CD-ROM so that you can play them right off the DVD or embed them into a PowerPoint Presentation.

In these categories, the clips can be used to make the following points:

~ Take Ownership and Keep Commitments - When accepting responsibility for a task or project, take full ownership and do what you say you're going to do. For clarity, set deadlines-then keep them. When necessary, communicate and renegotiate commitments that cannot be met.

~ Be Proactive - Take the initiative in seeking improvements to processes and practices. Work to improve your own skills, and influence others toward improvement.

~ Communicate With Clarity and Set Measurable Goals - Getting to the right result requires clear agreements and an understanding of expectations and instructions. Accountability for results begins with clear directions, and places responsibility on both parties for clarification.

~ Be Ethical - Know what's right according to law, policy, procedure, and best professional practice, and act accordingly. Make decisions for the best outcome when two "rights" conflict. Speak out when someone acts unethically.

~ Be a Problem-Solver - Apply your own experience and knowledge to every problem. With this problem-solving mindset, you'll plan and take action towards a solution, rather than waiting for others to get things started.

~ Serve the Public Professionally - Every person you serve and work with deserves your best effort, whether it's a problem to be solved or a transaction to complete. Know the technical and procedural aspects of your work and bring a positive attitude to the service you provide -- the public expects competence and is paying you for it.

~ Don't Be Afraid to Speak-Up - Know what you need and what you deserve. In a professional manner, let others know it too. Those you work with and for may not realize when their actions are getting in the way. Claim what you need to do your best work.

~ Accept Feedback and Learn From Mistakes - Learning and changing direction happen quickly and frequently in an accountable environment. Listen non-defensively, give proper consideration to what's being said, choose to adjust, and move on.

~ Supervising and Managing an Accountable Workforce - Often held accountable for the work of others, managers and supervisors must first model accountable behaviors, then learn to require this type of personal responsibility from those who report to them. The manager's tone of voice, choice of words and standard-setting behaviors can make or break an accountable workteam!

The Toolkit package includes a Leader's Guide with discussion questions for each clip that will help stimulate further discussion and learning.

The video "preview" clips offered on this page require that Windows Media Player is installed on your computer. To add this media player product, download from Microsoft Windows Media Player.

The program preview offered near the top of this page, via the "view video" button, is for these portions of the government version of Accountability That Works!: Take Ownership & Keep Commitments, and Be Proactive.

Links to online windows media previews of other portions of this program are listed below:

produced by CRM Learning

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