Accountability That Works! Government version now available

Produced

• Mar. 2003

Key Features

22-minute DVD program, or 47-minute Government version DVD program

With accountability, you get better results, improved teamwork, and clarity. Without it, you get blame, finger-pointing, missed deadlines and low morale. This program reveals an approach to accountability that improves individual and organizational performance.

Click here to request a full online preview of Accountability That Works!: Accountability That Works! online preview request form

Benefits:

• Builds an accountability culture within your organization
• Improves results and morale among team members
• Teaches the importance of keeping agreements and ownership

This innovative training program will provide everyone in your organization with the tools they need for a greater sense of empowerment and increased productivity. Participants will learn to view accountability as an ongoing process for achieving personal effectiveness.

The Cycle of Accountability presented is:

• The "before" phase: RESPONSIBILITY - establishing a mindset of ownership for the task and taking complete responsibility for getting it done.
• The "during" phase: EMPOWERMENT - doing whatever is necessary to complete the task, including identifying action steps, a timeline and using necessary resources.
• The "after" phase: ACCOUNTABILITY - owning the outcome of the task, good or bad, acknowledging it and learning from the experience.
• And Behind It All: CLEAR AGREEMENTS -- that hold the three stages together.

Participants learn to:

• Ensure every task has a clearly defined owner and agreement
• Empower themselves to keep their agreements
• Hold others accountable
• Be accountable without being defensive
• Learn from mistakes

Contents:

chaptered DVD with 2 versions (1 straight-through &1 stop/start for discussion)

Leader's Guide

PowerPoint presentation on CD-ROM with 4 "Booster Shot" Follow-up Emails

10 Participant Workbooks

10 Reminder Cards

10 Buttons (mixed I Own It and No-Shoulds)

The video "preview" clips offered on this page require that Windows Media Player is installed on your computer. To add this media player product, download from Microsoft Windows Media Player.

The program preview offered near the top of this page, via the "view video" button, is for these portions of the government version of Accountability That Works!: Take Ownership & Keep Commitments, and Be Proactive.

Links to online windows media previews of other portions of this program are listed below:

• Communicate with Clarity and set Measurable Goals and Be Ethical
• Be a Problem Solver and Serve the Public Professionally
• Don't be afraid the Speak Up and Accept Feedback & Learn from Mistakes
• Supervising & Managing an Accountable Workforce

Accountability Toolkit, Government Version

Runtime: 47 Minutes total running time

This Toolkit contains 35 unique video clips that fall within 9 categories of personal responsibility and accountability. It only includes clips that are set in a government agency or take place in a "generic work environment" that could easily be a government agency or government-run facility. The clips are provided on DVD and CD-ROM so that you can play them right off the DVD or embed them into a PowerPoint Presentation.

In these categories, the clips can be used to make the following points:

~ Take Ownership and Keep Commitments - When accepting responsibility for a task or project, take full ownership and do what you say you're going to do. For clarity, set deadlines-then keep them. When necessary, communicate and renegotiate commitments that cannot be met.

~ Be Proactive - Take the initiative in seeking improvements to processes and practices. Work to improve your own skills, and influence others toward improvement.

~ Communicate With Clarity and Set Measurable Goals - Getting to the right result requires clear agreements and an understanding of expectations and instructions. Accountability for results begins with clear directions, and places responsibility on both parties for clarification.

~ Be Ethical - Know what's right-by law, by policy, by procedure, by best professional practice-and act accordingly. Make decisions for the best outcome when two "rights" conflict. Speak out when someone acts unethically.

~ Be a Problem-Solver - Apply your own experience and knowledge to every problem. With this problem-solving mindset, you'll plan and take action towards a solution, rather than waiting for others to get things started.

~ Serve the Public Professionally - Every person you serve and work with deserves your best effort, whether it's a problem to be solved or a transaction to complete. Know the technical and procedural aspects of your work and bring a positive attitude to the service you provide -- the public expects competence and is paying you for it.

~ Don't Be Afraid to Speak-Up - Know what you need and what you deserve. In a professional manner, let others know it too. Those you work with and for may not realize when their actions are getting in the way. Claim what you need to do your best work.

~ Accept Feedback and Learn From Mistakes - Learning and changing direction happen quickly and frequently in an accountable environment. Listen non-defensively, give proper consideration to what's being said, choose to adjust, and move on.

~ Supervising and Managing an Accountable Workforce - Often held accountable for the work of others, managers and supervisors must first model accountable behaviors, then learn to require this type of personal responsibility from those who report to them. The manager's tone of voice, choice of words and standard-setting behaviors can make or break an accountable workteam!

The Toolkit package includes a Leader's Guide with discussion questions for each clip that will help stimulate further discussion and learning. 

 

produced by CRM Learning

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