Municipal Employee Training on Customer Service

Produced

• 2006

Key Features

11 minute VHS or DVD video

After a nationwide study of municipal training practices, this program was produced in cooperation with seven different cities to create the first ever relevant and realistic audio-visual training designed specifically for municipal employees.

In this program new city employees learn why most municipalities have become very good at serving their customers, both at serving the public and at helping fellow staff members run the city.

They learn the importance of giving basic respect to each person they deal with, and the importance of being open and pleasant and truthful and sincere.

They learn how to create a positive atmosphere, and see the value of being calm, patient, consistent and helpful.

And they learn the importance of minimizing unnecessary frustration, the value of responding to requests in a timely manner and the necessity of learning their job completely in order to be an informed public servant.

By the end of the program new employees understand clearly the principles of successful customer service, and that they are expected to put these principles into practice every single day they come to work.

The video "preview" clip shown on this page requires that Windows Media Player is installed on your computer. To add this media player product, download from Microsoft Windows Media Player.

Special Pricing Package:  You may purchase all five titles in this series designed specifically for municipalities and receive a 10% discount.  This discount means the total price would be only $1327.50 for all five videos (VHS or DVD format).  See "Related Products" information below for details on the other four programs in this series.

Program Preview/Review Options:

We have a video clip (short segment) of this program posted on this webpage for your review. If you would like to review a full-length preview of this program, you have three options:

preview through our shopping cart on the right side of this page.

2) You may order a full-length DVD preview through our shopping cart on the right side of this page.

3) You may contact us and request a logon for a streaming video (internet-based) full-length preview of this program. You may contact us via phone or email to request a key code and url (web address)  for this previewing option. The code we will then provide for you will allow you up to an hour of viewing time to preview each program in this series. One key code wil enable you to view each program in this series for up to one hour. Once you begin viewing a program, after one hour the key code will no longer work for reviewing this program.  
Full online preview login site:
http://govcenter.net/training/login.aspx.

Contact The Richardson Co. Training Media (RCTM):

Phone Contact: 1-800-488-0319; countries outside the USA or Canada should call (USA) (253) 582-2911
email RCTM: mailto: rctm@rctm.com 

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