TRAINING PRODUCTS FOR THE WORKPLACE - 1.800.488.0319
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Free ground shipping on all previews sent to the United States and Canada. Free ground shipping on purchases of $395 or more to locations within the continental U.S.
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
Dealing with Difficult Citizens Training for Government Employee Training
Produced
- June 2007
Key Features
10 minute VHS or DVD video; complimentary previews available in DVD format only; purchase price $325 each
Encounters with difficult citizens do not happen often. In fact, they are relatively rare, but as any experienced government employee can tell you, they do happen.
This video follows five difficult situations government staff members have faced in the past from the beginning of the incident to its successful conclusion, and includes explanations of how to assess the situation, how to position yourself, how to interact with the other person and how to slowly take control of the situation.
GOVERNMENT EMPLOYEE ORIENTATION AND REFRESHER TRAINING
This program is part of the Government Employee Orientation and Refresher Training series. After a nationwide study of government orientation and refresher training practices, these programs were produced in cooperation with seven government agencies to create the first ever realistic audio-visual training designed specifically for city, county, state and federal employees.
There is a 10% discount when an agency purchases all five programs in this series. Topics included in the series include:
· Customer Service
· Dealing With Difficult Citizens
· Government Ethics
· Professional Conduct
· Preventing Accidents
For information on the other programs in the Government Employee Orientation and Refresher Training series, click the links to the related products, below.
Related Items
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Customer Service Training for Government Employees - This video shows what is takes for government agencies to provide good customer service to the public and to fellow staff members.
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Government Ethics Training for Government Employees
- This video examines the ethical principles common to all government codes of ethics. Through realistic situations, new employees learn the ethical practices expected of them and experienced employees are questioned about how well they are still meeting those expectations......
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Professional Conduct Training for Government Employees
- Citizens expect their government agencies to be run efficiently and professionally. In this video new employees see what it takes to be a professional staff member, and experienced employees are asked questions to see if they are still the professional they think they are......
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Preventing Accidents Training for Government Employees
- In this program while new employees are learning what every government employee must do to prevent work-related injuries, experienced employees are being asked if they are still doing what they know they should be doing like: knowing emergency escape procedures, knowing where fire extinguishers and first aid kits are located, always wearing any required protective equipment and consistently paying attention to good housekeeping so spills and materials on the floor do not cause slips and falls......
-
GOVERNMENT EMPLOYEE ORIENTATION AND REFRESHER TRAINING SERIES
- After a nationwide study of government orientation and refresher training practices, these programs were produced in cooperation with seven government agencies to create the first ever realistic audio-visual training designed specifically for city, county, state and federal employees......
