How to Connect in Healthcare…in 90 seconds or less

Produced

• Jan. 2004

Key Features

one How to Connect in Healthcare...in 90 seconds or less video (16-minute VHS or DVD video), 1 How to Connect in Healthcare video, 1 52-page leader's guide, 10 How to Connect in Healthcare Reminder Cards, and 1 PowerPoint Presentation

In the new training program, "How to Connect in Healthcare…in 90 seconds or less," Mr. Boothman takes viewers through numerous healthcare scenarios to demonstrate the power of building a trust connection with patients, family and co-workers.

In healthcare as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression and positive connection are almost immeasurable.

This engaging and motivational film will teach your team how to naturally make a genuine connection with patients, family members, co-workers...everyone they meet.

Connecting in Healthcare is all about…

• Choosing the right ATTITUDE -
  ...be welcoming, empathetic, curious and resourceful
• Sending the right SIGNALS -
  ...with your face, body and voice
• Get them TALKING -
  ...investing in listening pays off in trust

Learn to...

• Increase patient satisfaction
• Strengthen co-worker relationships
• Improve customer service
• Raise productivity & fun at work

"…your success depends on how well you connect with other people. No one teaches this skill better than Nicholas Boothman."
-Bob Nelson, author of 1001 Ways to Reward Employees

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